Privacy/Security Policy style roses
This policy explains how Style Roses & The Fragrant Company uses your personal information when you place an order with us either online on our two websites www.styleroses.co.uk or www.thefragrantrosecompany.co.uk or by orders placed by telephone to our office.
We promise to abide by the GDPR (General Data Protection Regulations) & Data Protection Act and keep your details safe and secure.
Both our websites are regularly scanned, audited and security penetration tested by Security Metrics and Trustwave to ensure the continued security and safety of the websites and that your order details remain safe and secure and to also comply with banking regulations that require regular testing and security updating of our websites.
All order/personal information is stored in highly secure data and server centres which are protected and updated with the latest encryption and firewall systems.
Telephone order details are immediately entered electronically by our staff in a secure area onto the Style Roses website as you give them over the phone.
Our websites are protected by ALPHA ssl security which safely encrypts all information given during the ordering/checkout stage of using our website.
Personal Details held by us
When placing an order, We will store safely within the secure electronic records admin area of our website your order details which will include what was ordered, date ordered, your name and address, your entered contact details Telephone Numbers & email address, the delivery address and recipient
Your address and contact details will never be forwarded or sold to other companies other than passing on your delivery address details and telephone number to our courier APC or the Royal Mail for the efficient delivery of goods ordered, for which they may contact you directly if there is a problem, telephone numbers and email addresses details used when placing your order will appear on the delivery documentation paperwork.
Unless otherwise requested to do so, We or the courier will only telephone you if there is a problem with your order, payment details provided or query on the delivery address or location.
How long do we hold your order and personal details
Because you are ordering a living rose plant that can survive for many years you may wish or have the requirement to replace or re-order more in later years for various reasons and may need access to your previous order details to do this, we therefore have a legitimate interest in holding your order details online for you for an indefinite period, however we cannot guarantee that these details will always be available and at some point may be deleted from our record systems.
Under these GDPR regulations you can at anytime request that your order and personal details be deleted from our records, order error details are rectified, the right to restrict, object or withdraw consent to processing of your order and the right to portability by contacting us directly
How do you access your personal details
Whilst placing your first order you are given the option of remembering/saving your personal details for future orders which are then password protected, these details can then be accessed and amended when you next login with your username and password
Newsletters/General Marketing information
We will only send emails and Newsletters containing what we consider important, relevant and useful information, we will not send you general marketing information or non relevant information to our business.
Style Roses/The Fragrant Rose Company - last updated 19th May 2018.