Terms and Conditions

We are currently dispatching potted and bare-root rose orders within 1 to 2 days from ordering*

 * All Potted orders placed after mid-day Thursday to Sunday for a.s.a.p delivery are dispatched on the following Monday during Spring and Summer Months (May to September) (excluding Bank Holidays).

 We are supplying you only with a living and healthy ‘specimen' rose plant that has been in our constant care for 2 to 3 years before being dispatched. Our promise to you is that we will not dispatch out any rose unless we would be happy to buy it ourselves, if there is a temporary problem with the variety you have ordered we will contact you for your instruction before dispatching your order and if we cannot satisfy your requirements before sending the rose we will fully refund you straight away.

TERMS & CONDITIONS OF SUPPLY / general important information - STYLE ROSES/THE FRAGRANT ROSE COMPANY

On placing your order with us, you are agreeing to and have fully accepted the following terms and conditions of ordering and supply which you are deemed to have read, fully understand and accept, customers who contact us with concerns over their rose order are expected and required from the start to be polite, understanding, helpful and courteous and will be dealt with in exactly the same way to quickly resolve any problems.

POTTED/CONTAINER GROWN ROSES
Important information and terms of sale for minor damage in transit, flower balling (flower blooms going rotten because of wet weather), Temporary wilting of foliage or blooms in transit, Spots on Leaves, Autumn Leaves, Pests found on roses  and new season/freshly potted/container roses Watering of Roses

*Minor & Superficial Damage during packing and transit, Potted roses will produce at certain times of the year soft new leaf growth and stems, flowers and flower buds which are at times unavoidably soft and very tender. As the summer progresses our potted roses become wider and taller making them more difficult to pack, whilst we always do our very best to avoid damage, it is not an unusual occurrence for occasional minor damage to occur whilst closing the box up which we cannot see or in transit including flowers, flower buds, leaves, new shoots or stems breaking off. On some occasions if the variety has grown too tall to fit in the box we may need to bend the pliable stems of the rose over to send them. This damage is entirely superficial and the rose will quickly recover, we will NOT replace or refund plants damaged in this way even if purchased as a gift as the plant supplied remains a first quality rose which will quickly recover, you may also be asked by us to take further remedial action and prune off damaged areas to rectify the problem.

*Wilting of leaves and flowers in transit. Our potted roses are hand watered daily during hot weather and re-checked before packing, despite this, roses that are packed with open flowers on may suffer from some flower or leaf wilting whilst in transit, especially during very hot weather, although this is a very rare occurrence if this does happen you should give the plants a very  good water outside immediately after unpacking and the rose will quickly recover but any flowers that remain wilted after 12 hours should then be removed and discarded.

*Flower balling/rain damage/bruising & browning to flower buds/blooms, All flowering plants, including roses, will suffer with rain damage, especially if the plants and flowers remain wet for 24 hours or more, flowers that have lots of petals, rounded blooms which hold the water & double flowers are especially prone to damage from the wet which can also cause them to go brown, not open fully and also fall off prematurely without opening. This problem is entirely beyond our reasonable control and completely down to the weather and especially periods of prolonged wet weather, during periods after of mainly dry weather for 2 weeks or more, this problem will disappear and the rose will always recover and flower later in the year or the following summer.

*Spots on leaves/Brown leaves/Autumn deliveries of potted roses/Powdery White Limescale Water Deposits on leaves/ Powdery Mildew on Leaves. 

Go to any plant in your garden, take a close look at the leaves and you will probably see some harmless black and brown spots or lines, go to a rose and look at the leaves of a rose and you may well see the same thing but then panic and automatically assume it must be a rose disease or rose black spot!

All our rose selections are modern and very healthy, modern rose breeders are working extremely hard to eliminate diseases in roses and our plants are regularly sprayed with safe products to avoid problems with diseases on the nursery. The disease ROSE BLACK SPOT is never seen on the nursery or in our fields because of this careful variety selection and care policy and if you continue to feed & look after them in exactly the same way and as instructed in our aftercare information provided with your order you will have not have further problems with diseases on roses.

When we pack your roses, any obvious spotted, yellow or brown leaves are removed. However you may still see some spotted leaves on your roses when received as a direct result of weather conditions including: hail, heavy rain, wind/loading onto trolleys on the nursery (causing bruising to the leaves), frost, snow & very hot direct sunshine (our nursery bed is in a full sun position and can get very hot). Please be assured any leaf spotting or marking seen is completely harmless and temporary, you should not be concerned in anyway, WE WILL NOT REFUND OR REPLACE any rose with this minor and temporary condition. If the rose is supplied as a gift plant with card and giftcard we will not dispatch it if we are unhappy with how it's looking we will contact you before dispatching to discuss an alternative.

Potted roses supplied in the autumn and early winter go dormant and drop their leaves naturally, potted roses supplied during this period may have harmless yellow or brown autumn leaves on them, again before sending each plant we will check it over and remove obvious autumn leaves, however during this period you will see autumn leaves on the plant supplied in many cases and you have absolutely no need to be concerned.

White powdery residue sometimes found on our leaves harmless and healthy limescale from Lincolnshire's hard water used to over-head water the roses on the nursery and will quickly disappear once planted.

Powdery Mildew can sometimes appear on the leaves of prone varieties, we continue to try to select varieties that are resistant to this problem, this is a harmless short term problem triggered by heat and humidity in later summer and autumn months and will disappear as quickly as it appears with the onset of cooler wetter weather, it can also be controlled by fungicidal sprays or bicarbonate of soda.

*Greenfly/Aphids/Beatles/Caterpillars found on roses supplied, unfortunately for roses these pests really like feeding on rose plants and roses are naturally under constant threat during active leaf growth, this is normal and unavoidable and will go away eventually causing NO long term damage to your plants. Roses are sprayed very regularly with safe products on our nursery to avoid and control this, we have no option to do otherwise as we grow so many and so close together. Potted plants are visually checked for pests just before packing; however we cannot guarantee any rose supplied will not have greenfly or other common pests on their stems, leaves flowers or buds upon receipt. In the unlikely event of this occurrence you should either spray immediately in a cool shaded area outside with a recommended garden centre product, alternatively a strong jet of water will remove most pests or you can always let nature take it's own natural course where they will eventually go away due to cooler or wet weather or removed and eaten by other insects or birds. Your roses will always continue to be attacked naturally by pests in this way from many other plants in your garden or area and you will need to continue to control them in the same manner if you do not like to see pests on your plants.

*Please note, any rose ordered that arrives at it's delivery address with the above temporary and minor damaged conditions will not be replaced or refunded as the rose will quickly recover and still remains a healthy first quality saleable rose plant when supplied from our nursery.

We expect and require you the customer although rarely a problem to both accept and understand fully that the above and sometime unavoidable minor damage highlighted above * may occur before ordering roses with us and be both reasonable and understanding if it unfortunately occurs

New season/Freshly Potted Roses Supplied October to May, may be sent out after recently being potted by us, and still in their dormant winter state, they will not have leaves on them and you will only see dormant, healthy, thorned (unless stated on the variety you order) stems for the first month or so before slowly beginning to shoot and leaf up thereafter depending on the weather and temperature conditions you have in your area. Please keep the potted rose in the pot supplied, keep outside on level firm ground (unless very severe winter conditions - see instructions on pot) & keep compost watered so always moist until late Spring or early Summer, once fully rooted and in full leaf replant into final position or larger container to flower as normal during the coming summer. Roses potted up by us at the end of the bareroot season may not flower for the first time until July or August. New season/Freshly Potted Roses supplied as a gift roses with gift wrap will have a nice large colour picture swing tag when available to the variety selected, all rose varieties with a gift name (e.g 'Mum in a Million) automatically come supplied with the extra swing tag label.

If you ignore the above very important advice on new season/freshly potted roses & also provided in the planting and aftercare leaflet provided with your roses and decide to plant directly into the garden before becoming fully rooted into the compost the rose may well suffer and may well die, any rose treated this way by you which will trigger the likely death of the rose by your direct actions and ignoring our advice will not be replaced or refunded under any circumstances.

Feeding your roses, apart from water specialised ROSE FEED is the most important requirement for all roses, roses are heavy feeders and require feeding with a proprietary rose feed at least twice a year for best results, normally for UK applied in early April and mid July, roses grown in containers will also need an extra field somewhere in the middle of these dates due to continued watering.. We strongly recommend that you use ‘Empathy After Plant Rose Food' which also contains Rootgrow mycorrhizal fungal spores which is very beneficial to roses in our considered opinion is the very best rose feed you can buy and available from Style Roses in our sundries section found on the website. Bonemeal can be used at planting but Rootgrow will work much better and give long term benefits, we do not recommend you use blood fish and bone fertiliser or any other non rose fertiliser for roses. Roses that die as a result of not feeding them at the correct rate as stated on the packet will not be replaced or refunded

GENERAL INFORMATION/IMPORTANT POINTS/TERMS & CONDITIONS OF SUPPLY: BAREROOT AND POTTED ROSES SUPPLIED & AFTERCARE

Labelling, All roses supplied will be labelled with a long lasting plastic lock tie label at the base of the stem containing a small colour picture of the rose in bloom, variety name and description. It is very important you leave this label attached to the rose, we will not consider any replacement or refund of a rose supplied without evidence of our label being attached to the rose. 

Fragrance & Scent of rose is entirely personal and circumstantial, our fragrance ratings of Strong, Medium or Light/Lightly Scented (little or no scent) are given in good faith and taken initially from the original Rose breeders variety description or our own nursery and field assessments, they are also subject to changes in their fragrance rating by us at any time thereafter and without notice, often making the fragrance rating stronger or weaker in fragrance ratings subject to our further assessment or mass comments from customers, Fragrance of a rose depends on many things, some roses will only smell in full sun and during very hot weather when the rose may have a good to strong fragrance and the fragrance rating is decided but often the same rose has no noticeable scent in different weather and temperature conditions, everyone's sense of smell is different and as you get older your sense of smell becomes much less or even non-existent, roses produce their fragrance through producing aroma oils in the flower and the fragrance strength and smell will change at certain times of the day and over a period of around 12 hours during each day, often failing or expiring completely in severe heat or periods of cooler weather, we are constantly being told by customers how lovely a particular rose variety smells and we cannot smell anything.  Whilst we are very happy to take on board customer comments and further re-asses our fragrance ratings, roses that fail to meet your own personal fragrance expectations will not be replaced or re-funded at any time as a result of not meeting your fragrance expectations of the rose supplied.

Pruned back potted roses, at certain times of the year, especially during summer and early autumn months roses supplied may already have flowered and will have been pruned back to flower later in the year or the following summer, but please be assured we always pick the best looking plant and whenever available roses that have flowers or buds on will be dispatched as priority

Death of rose supplied. Our roses will give you many years of enjoyment if you follow our given advice, 99% of established roses that die do so as a result of lack of water or feed and not disease, Roses in pots and containers require regular watering and feeding as instructed during growth periods with the compost always remaining moist and same also for roses planted in open ground in full sun positions in very hot weather or on light sandy or chalk soils.   Roses that die as a direct result of no water or lack of food will not be replaced.  

Bare-Root Standard Roses  supplied between November and February:
Please note that we advise strongly in our planting & aftercare leaflet supplied with your order that all Standard Roses planned for growing in outside borders and supplied between November and February must in the first instance be potted up in John Innes No. 3 compost using a minimum size undamaged plastic pot of at least 7.5lt size and moved into a cool greenhouse or cool frost and draft free area during periods of very severe winter weather and moved back outside once milder normal weather returns as newly planted Standards are particularly vulnerable to weather damage or loss in the first season when the new root system is not yet established. Once in full leaf and fully rooted in Spring or early summer they can then be safely re-planted into the garden (providing additional frost protection to stem and flower head in severe winter weather in future years is also strongly recommended). Whilst the Standard Rose remains in it's over winter pot you must ensure the rose compost remains moist/watered at all times otherwise the rose will die and not be replaced by us or refunded as a direct result of the failure of following this very important advice

Variety Descriptions & Fragrance Ratings: written descriptions of height, colour, fragrance etc are based on our observations and information and images provided by the original Rose breeder. They are completely subject to individual interpretation which will vary from person to person. Differing growth and colour habits may occur when grown in different areas. Fragrance can alter greatly through temperature, weather conditions and your own sense of smell. Roses produce fragrance from aroma oils produced within each individual flower & typically give out their fragrance over a 12 hour period each day at varying strengths during the day, often producing no fragrance at all once the aroma oils within the flower have become exhausted at the start & end of the day. Your own planting position, soil , pruning and feeding regime will also greatly effect colours and heights..

UPON RECEIPT OF YOUR ROSE ORDER, PLEASE IMMEDIATELY READ, FOLLOW THE ADVICE GIVEN AND KEEP IN A SAFE PLACE OUR SIMPLE 'PLANTING AND AFTERCARE RECOMMENDATIONS' PROVIDED WITH EACH ORDER TO KEEP YOUR ROSES LOOKING WONDERFUL & AVOID FUTURE PROBLEMS OR DAMAGE.

DELIVERY INFORMATION/IMPORTANT POINTS: OUR TERMS & CONDITIONS OF SUPPLY & DELIVERY

Your Required/Specified Delivery Date
We do not guarantee delivery on a specific day
, but will always do our best to fulfil your delivery requirements given reasonable notice. Delivery is rarely a problem, but we do NOT guarantee that roses will be delivered on your selected delivery date if that option is chosen or that they will have flowers or buds on them when sent/delivered at any time of the year. 

We do not deliver at weekends (unless surcharge paid), bank holidays and day after bank holidays - and all Mondays during the summer months 

DELIVERY IS VERY RARELY A PROBLEM, BUT SOMETIMES THINGS DO GO WRONG WITH THE COURIER AND BEYOND OUR REASONABLE CONTROL, IF YOUR DELIVERY DATE IS IMPORTANT YOU ARE STRONGLY ADVISED TO ORDER THEM FOR DELIVERY THE DAY BEFORE YOU ACTUALLY NEED THEM AND CONTACT US BY 4pm IF THEY DO NOT ARRIVE TO GIVE US TIME TO TALK TO THE COURIER SERVICE AND ADVISE 

On receipt, please ensure when roses are delivered they are first checked for damage and signed for, whilst we are happy for roses to be left without signature on your instruction we will not refund any roses that are found either damaged or have been stolen in your absence if there is no signature.

Severe Damage in Transit 
Roses with severe damage to the main basal stems or root system in transit and subject to you sending us a photograph, and our final agreement will  be replaced with same or similar variety or refunded.

Returning roses: Roses can be returned to us for a full refund, providing they arrive back with us in a saleable and healthy condition in their original nursery container pot and you organise and pay for the cost of re-delivery back to our Holbeach nursery.

Reserved Bareroot Rose Orders: Customers specifying a delivery date of bare-root roses after the first week in March: As we are approaching the end of the bareroot season in March, We will not keep bareroot orders on reserve by customer request beyond the first week in March & will be dispatched to your delivery address if still on reserve at that time.

DELIVERY PERIODS OF BARE-ROOT AND POTTED ROSES 

Bare-Root
 roses are supplied from November to End of March, delivery is normally from Monday to Friday

Potted Roses (including collected Standard Roses) available all year round subject to stock, we will always select and send the best plant(s) available from the nursery bed. Potted Roses are delivered Monday to Friday from October to April and Tuesday to Friday from May to September. If you require delivery at any other times please contact us directly to discuss and additional delivery surcharge costs.

NORMAL NON SURCHARGE UK DELIVERY CHARGES

Listed below are our normal UK delivery costs which are added onto the bare-root and Potted/Container plant prices. THE MORE YOU ORDER, THE CHEAPER PER PLANT IT GETS!

Bare-root 
Bush/climbers (November to End of March)

Roses under the value of £100, delivery charge = £7.95

If the order includes a Standard rose = £9.50

Container(Potted) bush/climbers/ramblers available all year round.

1 rose = £8.50 , 2 roses = £10.00, 3 roses = £11.00 4 roses or more = £3.00 per rose (e.g 4 Roses £12.00 total)

Delivery Address Details: WE WILL ASSUME THE DELIVERY ADDRESS YOU GIVE US IS CORRECT, WE CANNOT ACCEPT RESPONSIBILITY FOR LATE OR FAILED DELIVERY AS A RESULT OF INCORRECT INFORMATION RECEIVED, IT IS NOT POSSIBLE FOR THE DELIVERY ADDRESS YOU ENTERED TO CHANGE IN ANY WAY WHEN WE PROCESS AND PRINT YOUR ORDER AND WE WILL USE THESE DETAILS YOU ENTERED UNLESS OTHERWISE INSTRUCTED BY YOU AFTER IF NOT ALREADY DISPATCHED. YOU MUST ALWAYS CHECK YOUR ORDER CONFIRMATION TO AVOID THIS PROBLEM.

Please make sure you have given the the correct delivery name & address for delivery when ordering as an incorrect address delivery and a redirection to another address will incur a minimum charge of £20.00 per order as a result of an error by the customers given delivery details.If the order has already been delivered to an incorrect address, re-delivery will be charged in full. This includes full or partial incorrect address you give.

Please kindly note if you require delivery to more than one address, full separate delivery charges will apply to each individual delivery address, e.g two single potted roses requiring delivery to two addresses will both be charged the £8.50 delivery charge (£17.00) for each of the roses dispatched to the two separate delivery addresses.

FREE DELIVERY

If the rose order value for rose plants supplied either as an order of  all bareroot roses or all potted roses is over £100 after any discounts which may apply, Delivery is free to UK mainland addresses excluding Highlands and Islands (see list at bottom of page of postcodes that incur a surcharge for large orders sent by courier). Mixed rose orders of bareroot roses and potted roses are not eligible for free delivery unless you order £100+ of each. Rose sundries (rootgrow, stakes & ties etc) do not qualify for free delivery under any circumstances and you must order at least £100 of either all bareroot roses or all potted roses to qualify for free delivery to non-surcharge UK postcode areas

Further important information for customers specifying that packages can be left without signature in a safe place:

If you specify a safe place to leave the parcel without signature or with a neighbour, PLEASE NOTE any parcel dispatched/delivered in this way is sent entirely at your own risk in case of loss, damage or theft. We always retain proof of dispatch when sending orders in this way. This applies to customers ordering both potted and bare-root roses without signature, in a safe place or with a neighbour.

SURCHARGE DELIVERY POSTCODES

All mail order rose orders containing Standard Roses, Potted Roses and or bare-root bush roses dispatched to addresses in the following UK Postcode areas are subject to an additional courier delivery surcharge, when placing your order on the website, we will advise you of that final cost and await confirmation from you before we take any payment, finalise and dispatch your order.

BT (ALL), Northern Ireland &

AB37 to AB56 & FK19 to FK21

GY all, Guernsey GY1-10

HS1,2,3,4,5,6,7,8,9 (ALL)

IM1-10 inc (ALL)

IV 3-63

JE (ALL), Jersey  

KA27,28

KW 1-17 inc

PA20-78 inc

PH15-50 inc

PO30-39 Isle of Wight (ALL)

TR21,22,23 Scilly Isles

ZE all,

All other UK Postcodes, surcharge does not apply. (We reserve the right to ammend the surcharge postcode areas at any time and without notice)

 

GUARANTEE: Our Free Replacement Guarantee, What's covered/ What's not covered.

  

Guarantee - All bare-root and newly potted roses are guaranteed to grow by July 1st following delivery from the previous autumn or spring otherwise will be replaced and not refunded in the following November with a bareroot rose of the same variety and type or if no longer available with the most similar rose available at that time provided they were originally handled, stored and planted as advised in our planting instructions.

No responsibility is taken or given for losses as a result of adverse weather conditions, failure to follow our planting and aftercare instructions, lack of water, unsuitable planting position or unsuitable growing medium. In the unlikely event of a complaint, it should be made by 1st July (in year 1 of supply) in writing and you must also provide photographs of the plant showing the full plant in planted position, close up image of any damaged or dead growth, close up image of Plant Label or return the goods with your order details. Plants that fail under the above terms will be replaced in the following autumn with a bare-rooted plant of the same or similar variety if not available. We do not offer cash refunds.

Any rose that dies as direct result of not following our advice or adhering to the Planting and Aftercare information provided with the rose will not be replaced or refunded under any circumstances.

EU Rose orders and roses supplied outside the UK are not covered by our free replacement guarantee, our bush roses are grafted onto Rosa Laxa rootstocks which will withstand normal UK winter weather and temperatures but will ALWAYS need protecting from severe winter frosts and very high temperatures as experienced in some EU/other countries and conditions not normal to typical average UK weather.

Standard roses which partially fail and all Potted roses in bud or leaf when dispatched are not covered by our free replacement guarantee because they are healthy growing plants when dispatched/collected which have been in our care for at least 2 years prior to dispatch, if we are in any way unhappy with a rose and it's quality upon dispatch we will not send it and would replace with a healthy plant or contact you directly to organise an alternative option.

Bending of Standard Rose Stems: Standard Roses are produced initially from a graft at the base of the stem, some natural bending at the base of the stem is completely normal and to be expected as a result of this and occasionally there may be some slight bends in the Standard Rose stem higher up and this is also considered normal and easily rectified with the use of a strong wooden stake and tie as recommended in our Planting & Aftercare Guide. Any Standard Rose with a severe bend in the stem would be rejected by us upon lifting and discarded

Any Standard Rose supplied that dies in the following year, due to being planted directly into the garden and not in a pot as clearly instructed will not be replaced or refunded.

Due to reasons beyond our reasonable control, roses supplied that subsequently die (including Standard Roses that may partially die) after the above stated period having initially grown normally in their first season with the customer are not covered by our free replacement guarantee.

Stem heights given for Standard Roses are approximate, based on average heights and will vary slightly from stem to stem, a taller stem can be planted more deeply if needed to adjust the height if needed. Standards will not be replaced or refunded if they fail to meet your expectations of height. Full Standard Roses typically flower at 6ft, Half Standards 5ft, Quarter Standards typically flower at 3ft

Roses planted by you into containers: Are only covered by our free replacement guarantee if you use a large  heavy container, ensure the rose is in full leaf and fully rooted before transplanting into the new container, use only a John Innes No 3 planting compost, water & Feed regularly whilst in active growth with compost always remaining moist, unless very severe day/night freezing weather (move container inside to a cool, draft free location with some daylight e.g Garage, Garden Shed, Cold Greenhouse) keep the container outside at all times

Bare-root orders sent after our recommended planting times (November to end of March) and at the customers request are not covered by our free replacement guarantee and are sent entirely at the customers own risk.

Wind Damage/loss: Roses that break or die as a result of wind damage are not covered by our guarantee. All Standard roses must be correctly staked and tied when planted otherwise irreparable wind damage will occur, wooden support stakes should also be regularly checked for decay or damage.

Flowers/Blooms on roses/Roses failing to bloom: Where at all possible in the summer months and if available we will always send a potted rose with flower and/or buds on. However most Roses flower in flushes and sometimes during the season may not currently be in flower or bud and you may be supplied with a pruned rose to re-flower later in the summer, or depending on the time of the season for flowering the following year.

A small number of Climbing and Rambling Roses may not flower until well established, in some cases taking 3 or 4 years to bloom (example Rosa Banksiae types). Roses planted in shaded areas, areas without full sun for long periods may never flower due to lack of sufficient strong daylight. It is extremely rare for Rose plants to fail to flower eventually, however any rose plant that does fail to flower will not be replaced or refunded due to reasons beyond our reasonable control.

Roses Supplied: will not be replaced, changed to another variety or re-funded once supplied if they fail to meet your expectations of colour, Fragrance or Growth habit having chosen and been supplied with the correct variety as originally ordered by the customer

Heights of Rose Plants: The stated growth heights given in our descriptions are approximate and based on both our observations and those of the original rose breeder. Subsequent heights of roses supplied depend entirely on the planting position, the growing material around the plant roots, how you water and feed the plants, how you winter prune the plants, failure to prune your roses correctly as instructed in our Planting and Aftercare leaflet,  attacks from pests and diseases or larger animals whilst in your garden. Roses that fail to meet your expectations of height will not be replaced or refunded due to reasons beyond our reasonable control once dispatched.

New Season/Freshly Potted Roses, supplied between October and May must be left outside, kept watered and remain in the pot dispatched by Style Roses until fully rooted and in in full leaf before planting into its final position, any potted rose not in full leaf and not fully rooted when planted out prior to the fully rooted and full leaf stage is likely to suffer badly and possibly die and is not covered by our free replacement guarantee. ALWAYS CAREFULLY CHECK FOR FULL ROOTING IN THE POT PRIOR TO PLANTING, PLEASE CAREFULLY FOLLOW THE INSTRUCTIONS ON THE POT AND IN OUR PLANTING & AFTERCARE GUIDE AND YOU WILL NOT HAVE ANY PROBLEMS.

Damaged/Lost Goods/ Required Photographic Evidence:  In the very unlikely event of damage to your order: Always check your rose order upon delivery before signing. Damaged goods must be highlighted to the courier or Royal Mail at the time of delivery and noted on the delivery paperwork before we will consider any damage or loss claim. Any loss or serious damage to plants must be reported by telephone or e-mail within 24 hours of receipt, photographic evidence will be needed showing all of the plant supplied, a close up of any damage & a close up picture of the plant label attached to the plant identifying it as a rose supplied by Style Roses to prove your claim and for us to re-claim costs from Royal Mail or Courier and re-arrange free delivery if needed.

No rose will be replaced or refunded without photographic proof and with our own product description label still attached to the plant, you are advised to immediately email your pictures to mail@styleroses.co.uk

DISCLAIMER GARDEN SHOWS

GARDEN SHOW ATTENDANCE DATES
Disclaimer: Garden Show's and opening times are of course subject to weather conditions, very occasionally we are unable to attend a show due to cancellation by the event organiser or a lack of bloom on our display plants, this has only ever happened twice in 18 years but we would advise you to keep an eye on our website/facebook/twitter for show updates or call before leaving for a show to avoid any disappointment Tel 01406 424089

 OUR QUALITY SPECIFICATION OF ROSES SUPPLIED

Standard Roses: minimum 2 strong even sided breaks per stem supplied, with the exception of most Weeping Standards and a few other exceptions most of our Standard Roses are supplied as Half-Standards, these are grafted on the stem at approximately 80cm to flower  at approximately 1.5m/5ft subject to you following our Planting and Aftercare recommendations. Full Weeping Standards/Full Standards are grafted at 1m approx and flower at approximately 1.8m/6ft. Quarter Standards are grafted on the stems at around 50cm and flower at approximately 90cm/3ft.

Weeping Standards varieties including Canary Bird, may be supplied as a single break rose at our discretion, please be assured they will always be good quality plants and will make a nice round head in time and if correctly winter pruned

Bush Roses (includes Climbers) unless otherwise agreed or stated in the variety description given (example Canary Bird, Helen Knight), minimum 2 strong basal stems.

Pruning heights of bare-root roses when supplied: All bare-root roses upon delivery will have pruned down by us to the correct height of the variety supplied and ready for planting as instructed in our given Planting & Aftercare leaflet.

ORDERING/CANCELLATION OF ROSES: IMPORTANT INFORMATION, TERMS & CONDITIONS OF ORDERING & SUPPLY

Cancellation of Your Order: Orders are processed, gift cards produced when needed within 24 hours of receipt, 7 days a week. We reserve the right to implement a charge of £5.00 to cover our costs incurred in part for administration and materials for customers who cancel their order beyond this initial 24 hour period. CANCELLATIONS MUST BE MADE BY TELEPHONE AND YOU MUST TALK DIRECTLY WITH A MEMBER OF STAFF.

Please note orders are often packed and dispatched on the same day ordered and if  thIs has happened before we are made aware of your cancellation WE WILL STILL CHARGE IN FULL AND NOT REFUND due to costs already incurred, sorry but we do not accept order cancellations by email or letter.

Terms/Payment - We require payment in full prior to dispatch or upon collection of your order, for customers ordering by Credit/Debit card, 'STYLE ROSES' will be shown on your payments statement from your card provider, your credit/debitcard details are not available to us or stored on our website or anywhere on our property or computers and are totally secure.

Supply of Bareroot Orders - Orders are supplied on a rotational basis, you can order bareroot roses from us from July and these will be supplied/dispatched from 1st of November in date order. Roses ordered in July therefore will be the first sent out subject to weather conditions which may sometimes delay lifting and dispatch at the start of the bare-root season in November. Typically it takes us until early to mid December to lift and clear the back log of bareroot orders placed between July and November.

Substitutes : Please note this is highly unlikely with Style Roses due to our close stock monitoring system but In the unfortunate event of a variety being sold out when your ordered is received, we reserve the right to substitute with a similar variety of equal or greater value, unless otherwise instructed at the time of ordering, when we will either hold over your order to next autumn or cancel or refund your order as instructed.

Discounts We offer free delivery to UK mainland addresses excluding Highlands and off shore on all bare-root orders over £100.00.

For Rose orders over £200.00 of bareroot roses only or potted roses only we will deduct 10% from the total rose plant value, this discount does not apply to any other items or delivery charges where applicable.
 

Discounts do not apply to Rose Sundries, Carriage or Packaging charges.

On placing your order with us, you are agreeing to and have fully accepted the following terms and conditions of ordering and supply which you are deemed to have read, fully understand and accept, customers who contact us with concerns over their rose order are expected and required from the start to be polite, understanding, helpful and courteous and will be dealt with in exactly the same way to quickly resolve any problems.

We reserve the right to update and amend our terms and conditions at any time and without notice, this will not affect your standard statutory legal rights for purchases in the United Kingdom at the time and date  of placing your order.

 

Last Updated 23rd  March 2017 – Style Roses  

 


 

 

 

 

 

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    Find Us

    Map of Postal Address

    Postal Address Only

    Highworth,
    56 Spalding Road,
    Holbeach,
    Spalding,
    Lincolnshire,
    PE12 7HG

    Tel. 01406 424 089
    Fax 01406 490 006

    Nursery Address

    Cackle Hill Farm,
    Boston Road North,
    Holbeach,
    Spalding,
    Lincolnshire,
    PE12 8AG

    Visitors welcome by appointment

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